Complaint handling

Send a complaint via

• Zalo or call 0933 271 088.
• Email: yennguyen0809@gmail.com.
• In person: 3C Tăng Bạt Hổ, Xuân Hương – Đà Lạt, opening hours 8:00–20:00.

Please include: your order code, photos of the item, and what you are not happy with.

How we handle it

1. We acknowledge your complaint within 24 hours.
2. We reply with a proposed solution within 3 working days.
3. We agree with you on a repair, exchange, remake or refund, following our Warranty and Exchanges & returns pages.

If we cannot reach agreement

• Both sides continue to negotiate, or seek mediation.
• You have the right to bring your case to the consumer protection authority (Sở Công Thương Lâm Đồng — Lâm Đồng Department of Industry and Trade), a court or arbitration under Vietnam's 2023 Law on Consumer Rights Protection.

Updated: 27 Oct 2026.