6-month warranty

Every piece that leaves our workshop comes with a 6-month warranty, counted from the day you receive it.

What the warranty covers

• Stitching that comes loose or unravels.
• Glue that opens up or peels.
• Zips, snaps, eyelets or metal clasps that break or come off.
• Any fault in how the workshop made the piece.

We cover everything: the repair and shipping both ways.

What the warranty does not cover

• Scratches, knocks or tears from use.
• Water soaking, water stains or contact with chemicals.
• Carrying too much weight or pulling too hard.
• Burns or exposure to high heat.
• Damage from pets or mice chewing.

Natural traits of genuine leather, not faults

• The grain is different on every hide.
• The colour may vary slightly from one piece to another.
• Waxed and cowhide leathers deepen in colour over time with use.

How to make a warranty claim

1. Message us on Zalo or call 0933 271 088, with a photo of the fault and your order code (or date of purchase).
2. Bring the piece to the workshop at 3C Tăng Bạt Hổ, or send it to us (we will explain how and pay the shipping).
3. We send you a warranty receipt message with the date we received it and the promised return date.
4. Once repaired, we send it back to you and cover the delivery.

Your rights

• Repair time does not count towards your 6 months: we add to your warranty period exactly the number of days the piece spent at the workshop.
• If the same fault is still there after 3 or more repairs, we replace it with a new piece of the same kind or refund you.
• During the repair we do not lend a replacement piece; instead we extend the warranty as described above (Article 30 of Vietnam's 2023 Law on Consumer Rights Protection allows both parties to agree on an alternative — this is our agreement).

After 6 months: we still repair stitching, glue and hardware on Yen workshop pieces, for a fee, and we quote before starting.

Engraved and made-to-order pieces: covered by the same warranty as every other piece.

Updated: 27 Oct 2026.