Exchanges & returns

1. Faulty items or wrong items sent by the workshop

Wrong design, wrong colour, wrong engraving, or a making fault.

• Let us know within 7 days of receiving the item, with photos.
• We exchange it for the right piece or make it again; if it is out of stock or cannot be remade, we refund 100%.
• We cover shipping both ways.

2. Ready-made items, change of mind

• We do not accept exchanges or returns for a change of mind (different design, different colour, not to your liking). Exchanges are only for faulty or wrong items (section 1).
• To be sure before you buy: visit the workshop to see and try the piece, or tap "Hold at the workshop" on the product page and we will hold it for 24 hours.

3. Engraved and made-to-order pieces

• These are made specially for you, so they cannot be exchanged or returned for a change of mind.
• They still have the 6-month warranty like every piece.
• We still exchange or remake them if we got the design, lettering or colour wrong compared with what you approved.
• Engraving: we send you a photo of the lettering (position, size) to approve before engraving.

4. Right to cancel within 30 days (online purchases)

Under Vietnam's 2023 Law on Consumer Rights Protection (Article 38): if the website gave missing or incorrect information about the item, price, delivery fee or return terms compared with what you received, you may cancel the order within 30 days of receiving it, free of charge. We refund within 30 days of getting the item back.

5. Refunds

• Refunds go back to the account you paid from (for cash-on-delivery orders: to an account you give us).
• Timing: within 7 working days of the workshop receiving the item back or agreeing to the refund.

How to contact us: Zalo or call 0933 271 088, email yennguyen0809@gmail.com, or visit 3C Tăng Bạt Hổ, Xuân Hương – Đà Lạt (8:00–20:00).

Updated: 27 Oct 2026.